Refund Policy

Refund Policy – New Visions and Repairs

At New Visions and Repairs, customer satisfaction is our top priority. We strive to provide high-quality home renovation and repair services for all our clients in Georgia.

Scope of Refunds
Refunds may be considered for services that are not completed as agreed, or if there is a documented defect or issue caused by our work. Refunds will not be provided for changes in client preferences, cosmetic choices, or work completed correctly as per the agreed-upon scope.

Requesting a Refund
To request a refund, please contact us in writing at [insert contact email/phone] within 14 days of project completion. Include your name, project details, and a clear description of the issue.

Review Process
Upon receiving a refund request, our team will review the claim. This may include inspecting the work and discussing the issue with the client. We reserve the right to offer a partial refund, credit toward future services, or a full refund, depending on the circumstances.

Exceptions

• Refunds will not be issued for changes requested after work has started or completed.

• Additional materials purchased by the client or custom orders are non-refundable.

Final Decision
All refund decisions are at the discretion of New Visions and Repairs management. We aim to resolve all issues fairly and maintain long-term satisfaction for our clients.